Coding for Delano Regional Medical Center

HRS solves coding staff challenges for Delano Regional Medical Center

  • Reduced coding turnaround and accounts receivables
  • Improved coding accuracy
  • Instant issue resolution
  • Better communication

“HRS considerably lowered our coding turnaround times and accounts receivables. We are so pleased with HRS’s services and high level of professionalism”
– Sandra Bakich, Director of Information Management, Delano Regional Medical Center

Delano Regional Medical Center, a 156-bed hospital in the southern San Joaquin Valley of California, is the only acute care facility within a 30-mile radius. Its rural location made it difficult to attract reliable medical coders, leading to unacceptably high discharged, not final billed (DNFB) days and long accounts receivable turnarounds.

Hospital leaders tried recruiting local coders, training in-house staff and hiring freelancers to work onsite. All these efforts were expensive and did not yield desired results. “I was always behind,” said Sally Schiavon, Delano’s medical records unit coordinator. “The finance department was breathing down my back; we needed people who knew what they were doing.”

Delano began looking for coding companies who could provide remote coding capabilities. One company—HRS—stood out due to its exclusive use of U.S.-based coders with a minimum of five years of experience.

When Delano hired HRS, the hospital was using paper records, which they would scan and upload to the HRS’s remote coding application. And when Delano converted to a hospital-wide information system, HRS was able to log in to the hospital’s system through a virtual private network (VPN).

The results have been stellar. Productivity at Delano’s HIM and finance departments has increased, as has the overall bottom line.

“The HRS team acts like Delano employees, without the issues or costs associated with employees. It’s a seamless, well-coordinated solution, and it works great for our hospital,” Schiavon said